Your satisfaction with your CEWE PHOTOBOOK is extremely important to us. We guarantee excellent quality and service with every order but if you have any queries please feel free to contact us.
If for any reason you are not 100% satisfied with your order, you can return it to us within 14 days of receipt. Once received back we will happily offer you either a refund or a reorder, to the same value of your original order.
If you wish to return your order to us, please send it back to us in the original packaging and use the return label enclosed on the delivery note with in your order. You can then return your order free of charge with the Royal Mail. Please enclose a letter to advise us why you are not happy with your order and how you would like to proceed, with either a refund or reorder. If you could also enclose your contact details we can then call you to resolve any issues you may have. We would like to know why you are not satisfied with your order so we can work to improve our quality and service for future orders.
Please be aware that the CEWE PHOTOBOOK Guarantee is only applicable on CEWE PHOTOBOOKS and not other products. This guarantee is also not valid on orders for more than 5 CEWE PHOTOBOOKS.
If you wish to contact us to discuss any issues you have please contact us via our Customer Service page. Our opening hours are Monday to Friday 09.00 till 17.00.
Customer Care Team